Quelle
KDZ
CAF Facilitator & External CAF Feedback Expert (EFACs) Training
Last week KDZ and Regional School of Public Administration started its CAF Facilitator Certification Course in Vienna for 20 participants mainly from the Western Balkan.
CAF Facilitators …
- apply the principles of quality management and excellence in their organisation
- transfer the contents of the CAF 2020 into organisational practice and develop a tailor-made framework for the CAF assessment
- facilitate and monitor CAF implementations professionally and solution-oriented
- act at the interface to organisational and personnel development and drive change management programs with CAF
The Training was an essential step in establishing the CAF and PEF (External CAF Evaluation) regional expertise needed for increasing the number of the public administration institutions and organizations that undergo the CAF and PEF process.
The aim of the Training was twofold: to increase the capabilities of quality management practitioners by deepening their CAF facilitation skills and to train them to act as CAF External Feedback Experts (EFAC) who will do the CAF external evaluation.
In the first two days, participants deep-dived with hands-on approaches and methodologies for facilitating CAF implementations. The third day was the first module of Training for EFACs, and it contained the introduction to the principles and the process of external CAF evaluation.
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Beiträge
Kerstin Milluks | Bundesministerium für Inneres (Deutschland)
Die CAF-Webinare und die Kooperation mit dem KDZ haben uns dabei sehr unterstützt, das Qualitätsnetzwerk der öffentlichen Verwaltung in Deutschland zu stärken.
Amtsleiterin Petra Holl | Oberalm
Die Teilnahme an Seminaren des KDZ bedeutet für meine Mitarbeiter*innen und mich, gut vorbereitet auf die Herausforderungen der täglichen Arbeit zu sein.
Mag. Thomas Wolfsberger | Finanzdirektor der Stadt St. Pölten
Das KDZ und die Stadt St. Pölten arbeiten seit vielen Jahren bei Projekten erfolgreich zusammen. Wir setzen bei vielen Fachfragen auf die Expertise des KDZ.
