Balanced scorecard

A balanced scorecard is a format for describing activities of an organisation through a number of measures for each of usually four, in the public sector normally five perspectives. Since its first appearance in early 1992, the concept of the balanced scorecard has been widely adopted as a new approach to management control and performance management both in business and government. It is an easy-to-understand generic format for describing the ambitions or achievements of an organization. A good scorecard documents a strategic logic: cause and effect relationships between current activities and long-term success. Scorecards are becoming a vital tool for management control. The book covers the key aspects of the balanced scorecard, from using it to develop the organisations strategy and relating it to existing control systems to setting goals and monitoring progress. It gives examples and lessons from some of the worlds’ most successful businesses (including Ricoh, Xerox and Ericsson Enterprise) and ideas form the smartest thinkers. The book includes further a glossary of key concepts and a comprehensive resources guide. It gives the reader the expertise to understand and implement this management control tool.

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Chichester: Capstone Publ. 2006, 114 S.