KDZ Studies

Survey: Impact of CAF on human resource management

Information about the study

KDZ Centre for Public Administration Research carried out a survey for the Slovenian EU-Presidency and proved that  CAF leads to significant improvements in human resource management. 244 CAF-certified public sector organisations have been invited to fill out the questionnaire. CAF (Common Assessment Framework) is the European selfassessment tool for better quality and governance in public administration.

        CAF impact on HR

The impressive result are as follows:

58 percent of the CAF-Improvement Plans cover measures for the improvement of human resource management. After the implementation of CAF more than 50 percent of the organisations observe changes in “organisational culture”, “enabling”, “recruitment” and “measurements of hrm effects”. The detailed analysis shows that the CAF has high impact on HR-measures related to main items of organisational development. CAF significantly improves the internal communication (69 %), competences of employees (63 %), teamwork (61 %), satisfaction level of customers (56 %), internal training programs (54 percent), mission statements (53 %) and the performance of employees (47 %).

Read the full survey here …

Kelmend Zajazi
Kelmend Zajazi | Executive Director of NALAS
The long-term cooperation with KDZ means a lot to us at NALAS. In KDZ we found a peer that fully understands who we are.
Isabelle Verschuren | Federal Public Service Policy and Support (BOSA), CAF correspondent of Belgium
In the last years Belgium has planned and organised many different CAF activities (e.g. CAF training, Certification of CAF label) together with KDZ.
Josep Medrano | Director of Strategic Planning and Taxation, City of Barcelona
For the City of Barcelona, the collaboration with KDZ through the European "Cities for Sustainable Public Finances (CSPF)" has reached a qualitative advance.


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