European governance and urban policy | News

Conference on Quality Management in Public Administration in Tirana (Albania)

Thomas Prorok giving his presentation
Thomas Prorok giving his presentation

On 6. and 7. July the Conference “Good Governance Foundation for Quality Management in Public Administration” showcased the importance of the improvement of public administration and public services through introducing instruments for Quality Management (QM). Those instruments (models, tools and standards) are perceived as one of the key prerequisites for the sustainability of public administration reforms, modernization and better performance of public administration but also indicate the governments’ commitment to ultimately improve user satisfaction.
It aimed to present the importance of quality management, to learn and be inspired from practices in the region and the EU and discuss future opportunities and a concrete way forward in disseminating quality management in the Albanian Public Administration.

The Conference gathered Mr Arben Ahmetaj, Deputy Prime Minister of Albania, Ms Milva Ekonomi, Minister of State for Standards of Services, Mr Hubert Perr, Head of EU Delegation to Albania, Ms Maja Handjiska-Trendafilova Director of Regional School of Public Administration (ReSPA), Nick Thijs, Senior Advisor at SIGMA and more than 120 civil servants from the Western Balkans public administrations dealing with Quality Management. KDZ Managing Director Thomas Prorok was also on-site and spoke on the topic of "Effective Implementation of Quality Management".

The conference was co-organized by ReSPA, SIGMA/OECD and Ministry of State for Standards of Services of Albania and under the patronage of the Prime Minister of Albania.

Find more information about the Conference here.

Kelmend Zajazi
Kelmend Zajazi | Executive Director of NALAS
The long-term cooperation with KDZ means a lot to us at NALAS. In KDZ we found a peer that fully understands who we are.
Isabelle Verschuren | Federal Public Service Policy and Support (BOSA), CAF correspondent of Belgium
In the last years Belgium has planned and organised many different CAF activities (e.g. CAF training, Certification of CAF label) together with KDZ.
Josep Medrano | Director of Strategic Planning and Taxation, City of Barcelona
For the City of Barcelona, the collaboration with KDZ through the European "Cities for Sustainable Public Finances (CSPF)" has reached a qualitative advance.


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