CAF-Centre

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What is CAF?
CAF-Centre
CAF-Services
CAF Label - Effective CAF-User
CAF-online
CAF Practitioners Network
Publications
References

What is CAF?

CAF is the European Common Assessment Framework for better Quality in Public Administration. The CAF improves public sector organizations through self-assessment and contributes to Good Governance.

With the CAF assessment questionnaire, employees and managers review their own organization and jointly define strengths and potentials for improvement. This self-assessment leads to a continuous improvement that permanently develops the quality of the organization. In the meantime, CAF is recognized as tool for Public Administration Reform in Europe. Through the intensive involvement of employees, the CAF enables sustainable change in the organization.

The CAF model has nine criteria that define modern public management and good governance. These include the topics of leadership, personnel, partnerships, budget, knowledge, IT, processes, citizens and customers, social responsibility and key performance. The fifth version of the CAF, CAF2020, was released at the end of 2019. The CAF thrives on bench learning and the exchange of experiences with the European CAF users. This is the responsibility of the European Public Administration Network (EUPAN), which initiated the CAF in 1998.

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CAF-Centre

The CAF Centre of KDZ is the first point of contact for all questions concerning the Common Assessment Framework (CAF). The Federal Chancellery of Austria has appointed the KDZ as the Austrian CAF Centre and is thus responsible for the information and support of CAF users and interested parties. Furthermore, the CAF -Centre of KDZ acts as international advisor for the implementation of the CAF in all public sector organisations worldwide.

CAF-Services

As co-developer of the Common Assessment Framework and with more than 20 years of experience in the implementation of approximately 300 CAF programs in municipalities, state and federal institutions, public enterprises and in the non-profit sector, we have developed special CAF services. With the right project approach, we support you to set up a quality management system with the Common Assessment Framework and anchor a continuous improvement process in your organization.

Our powerful methodology builds on evidence-based facts, creates solutions and a unique drive for improvement and change in your organization.

Öffentliche Verwaltungen optimal gestalten – Qualität stärken, Wirkung erhöhen und Zukunftsfähigkeit sichern

CAF Public Excellence - Mit dem CAF-Modell können Organisationen des öffentlichen Sektors ihre Prozesse, Strukturen und Leistungen systematisch reflektieren und weiterentwickeln. In einem partizipativen Prozess werden Verbesserungspotenziale identifiziert und Maßnahmen erarbeitet, die die Wirksamkeit erhöhen, die Serviceorientierung stärken und eine gezielte Verwendung von Ressourcen für die Zielerreichung ermöglichen.

Effizienz steigern, intelligent einsparen und Qualität sichern

CAF Effizienz verbindet das bewährte Common Assessment Framework (CAF) mit einem partizipativen Managementansatz zur Steigerung der Effizienz. Gemeinsam mit Führungskräften und Mitarbeitenden identifizieren wir systematisch Aufgaben, Regeln und Prozesse, die keinen ausreichenden Beitrag zum gesetzlichen Auftrag beziehungsweise zur Zielerreichung leisten und entwickeln praxistaugliche Maßnahmen zur Entlastung von Organisation, Personal und Vollzug.

Gemeindeverwaltungen zukunftsfit gestalten - leistungsfähig, serviceorientiert und innovativ

CAF Kommunal unterstützt Städte und Gemeinden dabei, ihre Prozesse, Strukturen und Leistungen systematisch zu reflektieren und weiterzuentwickeln. In einem partizipativen Prozess werden Verbesserungspotenziale identifiziert und Maßnahmen erarbeitet, welche die Wirksamkeit erhöhen, die Serviceorientierung stärken und Ressourcen gezielt für die Erreichung der Ziele einsetzen.

Veränderungen beschleunigen, Verbesserungen umsetzen und wirkung erzielen

Der CAF Transformation Sprint schafft in kurzer Zeit Klarheit zur Ausgangssituation, macht Verbesserungs- und Effizienzpotenziale sichtbar und übersetzt Verbesserungsvorschläge konsequent in umsetzbare Maßnahmen. So entsteht keine lange Analysephase, sondern ein fokussierter Einstieg in Veränderung, Beteiligung und messbare Wirkung.

Transformation, Change und Organisation in öffentlichen Verwaltungen

CAF Facilitator sind erste Ansprechpartner*innen in allen Fragen rund um das Thema Qualitätsmanagement, treiben die interne Organisationsentwicklung und Verbesserungsprojekte voran, setzen geeignete Qualitätssicherungsmaßnahmen um und können als interne Coaches die CAF Umsetzungsarbeit in der eigenen Organisation professionell steuern und begleiten.

Would you like to find out more? Book an initial consultation now. This can be done online, over the phone or, if you prefer, in person at our offices.

CAF Label - Effective CAF-User

certify the high level quality and efficiency of your own organization!

After the implementation of the CAF, public sector organizations can apply for the CAF-Label "Effective CAF-User" from the CAF Centre of KDZ. The CAF-Label is a certification for excellent and innovative public organizations that is recognised at European and international level. Read more ...

CAF-online

"CAF-online" is the online tool for efficiently performing a CAF self-assessment in your organization! - This online questionnaire guides the members of the self-assessment group step by step through the individual assessment process. Finally, the results are automatically summarized and clearly prepared for the further workshops.

In addition to intuitive operation, CAF-online offers high data security and guarantees anonymity for the participants of the individual assessment. CAF-online contains meaningful explanatory texts on the criteria and sub-criteria, as well as an extensive CAF glossary and a detailed user guide. In addition to German and English, CAF-online is also available in many other languages.

Want to know what CAF-online looks like and works? Try the CAF2020 demo version here free of charge.

CAF-online - Free Demo-Version

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CAF Practitioners Network

CAF stands for Common Assessment Framework and provides a system for better Quality and Change in Public Administrations. With the CAF Practitioners Network the CAF Centre of KDZ hosts a format to bring together CAF users from around the world to exchange professional experience and strengthening practical knowledge in implementing CAF projects.

Sign up for the next CAF practitioners network meeting (online).

Find more Information and documents on previous CAF Practitioners Network meetings

Publications

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References

The CAF Centre of KDZ has carried out the following CAF implementations, among others:

Austria

Court of Auditors of the City of Salzburg
Court of Auditors of the City of ViennaMinistry of Interior
Federal Ministry Republic of Austria – Arts, Culture, Civil Service and Sport
ABC Defense Center
Kommando Streitkräfte - Federal Ministry of Defence
Government of Styria
Government of Tirol
Court of Auditors of Lower Austria
Court of Auditors of Styria
Court of Auditors of Carinthia
City of Vienna
Municipalities: Lassee, Pressbaum, Zwentendorf, Gratkorn
Life Aid Associations: Ennstal, Leoben, Bruck-Kapfenberg, Mürztal
Municipal Association for Waste Management, Schwechat
Municipal Association for Waste Management and Tax, Baden
Municipal Association for Waste Management and Tax, Hollabrunn
Municipal Association for Tax and Environmental Protection, Krems

International

Evangelical Church in Hessen and Nassau, Germany
Senate Department for Education, Youth and Family of the State of Berlin, Germany
Rheinland-Pfälzische Technische Universität Kaiserslautern-Landau, Germany
EU-Agency „eu-LISA“
Accreditation Office Moldova
Data Protection Office, Montenegro
Secretariat for Legislation of North Macedonia
Committee of the Regions of the European Union
Ministry of Public Administration Montenegro
Ministry of Public Administration and Local Self-Government of Serbia
Ministry of Agriculture, Bhutan
Ministry of Energy and Mining of Republic of Srpska, Bosnia and Herzegovina
Ministry of Information Society and Administration, North Macedonia
Ministry of Agriculture, North Macedonia
Ministry of Civil Affairs, Bosnia and Herzegovina
Republic Agency for Peaceful Settlement of Labour Disputes of Serbia
Public Administration Reform Coordinator's Office, Bosnia and Herzegovina
Accreditation Office, Republic of Serbia
Republic Authority for Geodetic and Property Affairs of Republic of Srpska, Bosnia and Herzegovina
Agency for Delivery of Integrated Services (ADISA), Albania
State Commission for Prevention of Corruption, North Macedonia
Employment Service Agency (ESA), North Macedonia
Bureau of Metrology, Montenegro
Statistic Institute of Republic of Srpska, Bosnia and Herzegovina
Slovak Office of Standards, Metrology and Testing
Civil Service Agency, Bosnia and Herzegovina
ReSPA - Regional School of Public Administration, Montenegro
Social Insurance Postal Services, Germany
City of Starnberg, Germany
City of Sarajevo, Bosnia and Herzegovina
City of Gjorče Petrov, North Macedonia
Municipality of Zeta, Montenegro
Municipality of Bihac, Bosnia and Herzegovina
Municipality of Zivinice, Bosnia and Herzegovina