Ensuring Resilience of Public Sector Organisations with Quality and Risk Management

European Online Course

(Online - in the virtual seminar room)

The Covid19 crisis has revealed a lack of risk- and qualitymanagement in many public sector organizations in Europe. PRIMO and KDZ therefore joint forces to offer a comprehensive training and guideline for boosting public administration towards a sustainability and resilience especially in future crisis. The cooperation of PRIMO as leading European expert network for public risk management and KDZ as leading European expert centre for quality management and CAF (Common Assessment Framework) enable out of the box approaches to further development of public sector organizations. It ensures added value and high benefits for the participants.

Through high quality presentations and interactive sessions, the participants will get a detailed and practical understanding of the initial challenges within the topic of quality- and risk management in modern governance structures. After this course the participants will be able to use the frameworks and tools which help to improve the quality, governance and risk approaches and become more effective.

The course program consists of three main perspectives and is offered in 3 modules:

  1. Managing Risks and Quality in Public Sector Organizations (general knowledge of frameworks, methods and techniques, corporate perspective)
  2. From Global to Local: Climate Change and Energy transition – based on the explicit knowledge of PRIMO from the European think tank ‘From Global to Local’
  3. Tools and methods: Preparing Public Sector Organizations for future Challenges (Design Thinking and Online CAF tools).

Contents and main topics within each module of the training

Each of the following modules can be booked separately.

  • Module 1 - Managing Risks and Quality in Public sector Organisations
  • Module 2 - From Global to Local: Climate Change and Energy transition
  • Module 3 - Tools and methods: preparing Public Sector Organizations for future Challenges

Dates and duration

  • Module 1:    February 25th, 2021 / 10:00-16:00
  • Module 2:    March 23rd, 2021 / 10:00-16:00
  • Module 3:    April 28th, 2021 / 10:00-16:00


265 € excluding 20% VAT for each module booked individually. When selecting 2 modules, the second is charged 250 € (ex. VAT). When selecting all of the 3 modules, the second will be 250 € (ex. VAT) the third 235 € (ex. VAT). Therefore total-pricing is as stated (ex. VAT): 1 Module: 265 € / 2 Modules: 515 € / 3 Modules: 750 € for the complete training including all three modules. Please find more information regarding discounts and cancellation attached below.

Registration Deadline:  February 18 th, 2021 for module 1

Please find more and detailed information here:

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