Information about the study
Author
Rupp, Christian
Belcheva Andreevska, Jana
Editor
NALAS, KDZ
Year
2025
Category
Digitalisierung
The factsheet by NALAS and KDZ explores how Digital Innovation Hubs (DIHs) and GovTech solutions can drive digital transformation in local governments across the Western Balkans and Moldova. It emphasizes the importance of partnerships between municipalities, start-ups, and innovation ecosystems to modernize public services and align with EU digital goals.
Key recommendations include:
- Strengthening collaboration with DIHs and start-ups
- Promoting EU funding programs like Digital Europe and Horizon Europe
- Creating “adaptive spaces” for innovation and cross-sector cooperation
- Enhancing digital skills and agile capacities in local administrations
The publication calls for structured, inclusive frameworks to enable innovation, improve service delivery, and support sustainable development at the local level. The factsheet is a product of the BACID project with funding from the Austrian Development Cooperation.
Kelmend Zajazi | Executive Director of NALAS
The long-term cooperation with KDZ means a lot to us at NALAS. In KDZ we found a peer that fully understands who we are.
Isabelle Verschuren | Federal Public Service Policy and Support (BOSA), CAF correspondent of Belgium
In the last years Belgium has planned and organised many different CAF activities (e.g. CAF training, Certification of CAF label) together with KDZ.
Josep Medrano | Director of Strategic Planning and Taxation, City of Barcelona
For the City of Barcelona, the collaboration with KDZ through the European "Cities for Sustainable Public Finances (CSPF)" has reached a qualitative advance.
