Quality-Management as well as the management of public sector risk shows us to have common goals. Also, these management practices partly focus on similar levels within an organization, e.g., on the level of processes. Both management systems are nowadays more important than ever - when Covid taught the world, that risk must be managed proactively and quality must be ensured, especially in these demanding times. That implies, that quality majorly interconnects with questions of (organizational) risk and vice versa.

The CAF (Common Assessment Framework) is the quality management system for public administrations. In this webinar, we want to provide participants with practical and hands-on approaches to quality management with the new CAF 2020. CAF offers fast access to organizational assessment of public administrations and enables leadership to gain deep insights into status and improvement areas of their own organization. The participants will learn how to use the methodology and analysis levels of CAF and apply to their own organization. Based on this approach change initiatives can be implemented quickly and result-oriented with CAF. Main topics