The CAF Impact Study 2025 provides an evidence-based analysis of how the CAF works and what concrete results and improvements the use of the CAF leads to in public administrations. Based on survey data from 197 public sector organisations in 24 different countries and in-depth interviews with experts, the study highlights the significant impact of the CAF on important issues in current administrative reform efforts.
The results show a clear positive influence on all CAF criteria (over 90 per cent) and only slightly lower values in the area of citizen/customer-oriented results and social responsibility results (between 80 and 90 per cent). For example, 92.8% of the organisations surveyed stated that the use of the CAF had a positive or very positive impact on their organisation's strategy and planning.
You can request the full study here.
