In the upcoming meeting on 6 of October 2025, from 2-3:30 p.m. (CET) the standard for the implementation of CAF criteria in operational planning and reporting in Croatia will be presented. Croatia implemented an ESF project to introduce quality management based on the 2020 CAF model, supported by updated manuals and guidance and an IT system. Following the results of the self-assessment, many public administration bodies were found to have weaknesses in documenting enablers (planning and checking) and results (targets and actual values). The guidance on operational planning and reporting defines minimum standards for public administration bodies to make it easier to implement CAF.
Get hands-on practical insights into following topics:
- Operational planning and reporting within the legal, strategic and organisational framework in Croatia.
- Guidance on annual planning and semiannual and annual reporting (version 2024):
- Mission, vision, values and context
- Setting measures and objectives and KPIs for organisational level results
- Operational objectives, output KPIs, deadlines, stakeholders and budget
- Reporting on implementation and transparency Obligatory results KPIs (target values) based on CAF criteria and strategic documents
- Example of the Ministry of Health's annual plan for 2025 and semi-annual report for January–June 2025.
- Challenges and future plans
- Q&A
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The long-term cooperation with KDZ means a lot to us at NALAS. In KDZ we found a peer that fully understands who we are.
Isabelle Verschuren | Federal Public Service Policy and Support (BOSA), CAF correspondent of Belgium
In the last years Belgium has planned and organised many different CAF activities (e.g. CAF training, Certification of CAF label) together with KDZ.
Josep Medrano | Director of Strategic Planning and Taxation, City of Barcelona
For the City of Barcelona, the collaboration with KDZ through the European "Cities for Sustainable Public Finances (CSPF)" has reached a qualitative advance.
