CAF Facilitator & External CAF Feedback Expert (EFACs) Training
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CAF Facilitator & External CAF Feedback Expert (EFACs) Training

CAF Facilitator & External CAF Feedback Expert (EFACs) Training
CAF Facilitator & External CAF Feedback Expert (EFACs) Training
Last week KDZ and Regional School of Public Administration started its CAF Facilitator Certification Course in Vienna for 20 participants mainly from the Western Balkan.
CAF Facilitators …
  • apply the principles of quality management and excellence in their organisation
  • transfer the contents of the CAF 2020 into organisational practice and develop a tailor-made framework for the CAF assessment
  • facilitate and monitor CAF implementations professionally and solution-oriented
  • act at the interface to organisational and personnel development and drive change management programs with CAF
The Training was an essential step in establishing the CAF and PEF (External CAF Evaluation) regional expertise needed for increasing the number of the public administration institutions and organizations that undergo the CAF  and PEF process.

The aim of the Training was twofold: to increase the capabilities of quality management practitioners by deepening their CAF facilitation skills and to train them to act as CAF External Feedback Experts (EFAC) who will do the CAF external evaluation.

In the first two days, participants deep-dived with hands-on approaches and methodologies for facilitating CAF implementations. The third day was the first module of Training for EFACs, and it contained the introduction to the principles and the process of external CAF evaluation.  

Kelmend Zajazi
Kelmend Zajazi | Executive Director of NALAS
The long-term cooperation with KDZ means a lot to us at NALAS. In KDZ we found a peer that fully understands who we are.
Isabelle Verschuren | Federal Public Service Policy and Support (BOSA), CAF correspondent of Belgium
In the last years Belgium has planned and organised many different CAF activities (e.g. CAF training, Certification of CAF label) together with KDZ.
Josep Medrano | Director of Strategic Planning and Taxation, City of Barcelona
For the City of Barcelona, the collaboration with KDZ through the European "Cities for Sustainable Public Finances (CSPF)" has reached a qualitative advance.


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